There are far too many stories out there about poor customer service and I thought I’d take a moment to talk about an outstanding experience I had with my local lumberyard this weekend. Our favorite place to buy building supplies is Dettinger Lumber. Since we have remodeled our house from top to bottom and now are doing Babci’s house, we are a frequent shopper of our local home improvement stores.
Dettinger’s offers free delivery if you live in and around town. It literally can be as little as 1 piece of sheetrock or as much as a whole house full of cabinets. In addition to that, their prices are still very competitive with the big box retailers. This has been a huge time saver for us. How many of you have had to rent one of those pickup trucks at home depot, or hit up a friend with a truck…yeah, it’s not fun. With Dettinger’s all we have to do is pick up the phone, place our order and the next day, it gets delivered to our doorstep. Typically I leave the garage door open and they just put everything in the garage for us.
This past Saturday, I had to have 24 pieces of sheetrock delivered, but I had a problem. We currently have a dumpster taking up 1/2 of our driveway and blocking the garage and the other half of it is a big sheet of ice. I didn’t like the idea of making 1/2 dozen trips to the lumberyard either. I decided to call them up and explain my predicament. I called around 8 am to see if maybe they could deliver the sheetrock onto my porch instead. Not only did they agree but they also managed to deliver my sheetrock the same day. I was so thrilled. They literally made my day and I thanked the guys profusely for helping me so much.
The best part about the story is that they then said “no, thank you for your business.” They were genuinely happy to have the sales as this is a slow time of year (especially with all the snow) and I was happy to be giving them some business. This is clearly a company that differentiates itself with excellent service.
I have spent tens of thousands of dollars with Dettinger’s and they have never disappointed me yet. If you live in the Berkshires, these guys are great for general building supplies and kitchen remodels. If they don’t stock what you’re looking for, they have also directed me to other stores that carried what I was searching for. The staff is friendly, professional and always willing to help. I really can’t say enough about these guys.
So, if you’ve had an outstanding experience with a local company, be sure to take a few minutes and thank them.
Here are a couple of other bloggers who also have given a shout out to some companies that have gone above and beyond. Crystal from BFS talks about her success with Weight Watchers Online and the citi diamond preferred credit card is one of Money Reasons favorites. Kris from Everyday Tips also swears by TripAdvisor. I have a mental note to go there before re-booking my missed vacation. Do you have a favorite store, product or service?
Oh, and I wanted to end by saying, that this is not a sponsored post. I just think ‘ol Dettinger’s deserve an atta boy.